Since the COVID-19 pandemic instigated the abrupt and unexpected shift to remote working environments, companies worldwide have had to accelerate digital transformation. This trend was mainly the result of the lack of streamlined communication tools.
With cloud telephony and communication channels increasing in importance, the need for an all-inclusive, user-friendly tool became more prominent. Voices do matter, of course, and Microsoft Teams is an undeniably effective way to utilise them appropriately and strengthen connections.
However, telephony infrastructure has been forever transformed through One Voice for Operator Connect for Microsoft Teams. With OneVoice for Operator Connect, businesses will have a seamless experience connecting to service providers of their choice, like Liquid Intelligent Technologies.
Let’s take a more in-depth look into what OneVoice for Operator Connect is and how to start your journey with newer, smarter voice capabilities.
What Does OneVoice For Operator Connect Do?
OneVoice for Operator Connect allows organisations to enable calling plans, activate user numbers quickly through the Microsoft Teams Admin Portal, and have their voice heard through Liquid Intelligent Technologies’ first-rate voice network.
As the first Operator on the African continent, Liquid Intelligent Technologies has a significant position, covering six countries within the African continent.
So, essentially, you can bring PTSN calling functionality to Teams using OneVoice without the need for additional hardware.
Why OneVoice?
OneVoice is supported through Liquid Intelligent Technologies’ robust and secure network infrastructure, ensuring that client calls are always protected and never drop. Liquid Intelligent Technologies happens to be the first Telecom Company and Provider to launch Operator Connect in Africa.
Where To Start?
Liquid’s World Class portal is integrated within the Microsoft ecosystem, which allows for automated and seamless provisioning, all of which can be done within Microsoft tenant.
Also, OneVoice for Operator Connect helps adapt solutions according to your organisation’s needs so that the journey may differ. However, the general process of getting started on your OneVoice journey is quite simple. Let’s take a look at it:
Step 1: Get started on your Microsoft Teams Portal
We have made it easier for you to find your voice. All you will have to do is go to your Teams Admin Portal, select Liquid Intelligent Technologies as your provider and select the country you would like to purchase numbers for.
Step 2: Assigning User Numbers
Your users will be assigned local numbers so that no matter where you go, you can make and receive calls. This is especially useful for those who have a remote or hybrid work model in place.
Step 3: Assistance When Scaling
Since Liquid Intelligent Technologies offers managed services, you will be supported even after the implementation of OneVoice. Moreover, if you need other requirements such as hunt groups, Interactive Voice Response, or contact centers, those will also be looked after.
Moreover, if you plan on scaling your business and need to add more functionalities such as Call Queues or Cloud Auto Attendants, then Liquid Intelligent Technologies’ Cloud Managed Services will be there, ready to assist you with the process.
What Else Is There To Know
Before implementing OneVoice for Operator Connect, it is best to know as much about it as possible. Because Operator Connect is only one of three ways to connect a PTSN service to Microsoft Teams, let’s take a more in-depth look into what Operator Connect offers so you can make a more informed decision.
Operator Connect Is The Alternative to Direct Routing
Operator Connect takes the best of Direct Routing and Microsoft Calling plans giving you a convenient and flexible solution. The main thing that sets Operator Connect apart from Direct Routing is choosing a carrier of their own choice from a pre-approved list.
They also benefit from coverage, pricing, and several other services. It is also easily manageable since the OneVoice platform will be directly integrated within the Teams Admin Center.
Can Direct Routing Be Used Alongside Operator?
If you want to use Direct Routing in conjunction with Operator Connect, you can! You can also use it with Calling Plans or create a mix of all three offerings. Whatever seems to work for you.
It can be good to use Direct Routing and Operator together if your business requires the added functions and flexibility of Direct Routing that Operator Connect does not offer thus far.
In Conclusion
OneVoice Operator Connect is a great new way to maintain carrier relationships by choosing your carrier within Teams and migrating existing numbers to facilitate PTSN calling.
And, given that Liquid Intelligent Technologies is an accredited provider, you won’t be facing any issues. In addition, they manage PTSN calling services and Session Border Control, so you won’t need to worry about buying hardware.
Moreover, the complete Operator Connect service will be managed by LIT so that choosing your preferred PSTN service, migration of existing numbers, or ordering of new numbers will be handled for you.
Get in touch with Liquid Intelligent Technologies to get started on your Operator Connect journey today!
