Voice & Collaboration
A unique cloud web-based contact centre
It’s imperative for contact centres to find the right balance between providing the best possible customer experience and keeping the service costs down. Addressing common challenges such as poor schedule adherence, low agent productivity, and no visibility of operational activities are all critical in meeting these business objectives. Our partnership with INOVO plays a critical role in helping you achieve this balance.
A modular approach – The OneVoice Cloud Contact Centre enables businesses to add channels, features and functionality as businesses grow and/or needs change. The modules are described below.
Improve the management of day-to-day contact centre operations.
Respond to queries 24/7 & provide access to the right information
Liquid Intelligent Networks, through its partnership with INOVO, has the expertise and knowledge to cater for all contact centre requirements – customer service, sales and acquisition and collections. We focus on driving continuous contact centre optimisation to boost the customer experience, and ultimately increase efficiency and productivity.
We understand how your enterprise needs may differ from others, so when you trust us with your connection and communication solutions, you get tailored services that drive down costs, increase efficiencies and make your employees more contactable and productive. Liquid Intelligent Technologies is here to help you.
OneVoice Basic allows you connect your Microsoft Teams solution to the Liquid voice network to gain access to unified communications features provided by Microsoft Teams in conjunction with our voice calling rates and services. It’s a simple way for businesses to connect, collaborate and call.
SIP Trunking allows you to securely connect your onsite or hosted PBX to the Liquid voice network over your internet connect for voice calling. This will enable you to run your data and voice over a single connection. It is an efficient and affordable way to scale your business.
We offer value-added voice services such as call recording, telephone management solution, OneVoice for Operator Connect and Hosted Cloud PBX to name a few. This, in combination with our voice calling capabilities, helps increase efficiency so that your business is more effective. You get a distinct, fast network that is secure and reliable.