OneVoice Cloud
Contact Centre

A unique cloud web-based contact centre

OneVoice Cloud Contact Centre is a unique cloud web-based contact centre that provides advanced omni-channel functionality to optimise your business, increase efficiencies, productivity and drive down costs.

It’s imperative for contact centres to find the right balance between providing the best possible customer experience and keeping the service costs down. Addressing common challenges such as poor schedule adherence, low agent productivity, and no visibility of operational activities are all critical in meeting these business objectives. Our partnership with INOVO plays a critical role in helping you achieve this balance.

A modular approach – The OneVoice Cloud Contact Centre enables businesses to add channels, features and functionality as businesses grow and/or needs change. The modules are described below.

Interaction Channels

Integrate, manage and measure any contact channel.
  • Inbound voice
  • Outbound
  • Email
  • Web chat
  • WhatsApp
  • Social media
  • SMS
  • Fax

Contact Centre Apps

Improve the management of day-to-day contact centre operations.

  • Intelligent routing designer
  • Supervisor interface
  • Scripting
  • Microsoft Teams Contact Centre

Compliance & Business Intel

Fulfil all regulatory requirements and reduce fraud risk.
  • Voice authentication & fraud detection
  • Interaction recording
  • Post interaction surveys
  • Speech analytics


Respond to queries 24/7 & provide access to the right information

  • Chatbots and assistants
  • IVR
  • Quality management
  • Workforce management
  • Business process automation
  • Document manager

Why does your business need a cloud contact centre?

Liquid Intelligent Networks, through its partnership with INOVO, has the expertise and knowledge to cater for all contact centre requirements – customer service, sales and acquisition and collections. We focus on driving continuous contact centre optimisation to boost the customer experience, and ultimately increase efficiency and productivity.

Liquid C2 is here to help you.

We understand how your enterprise needs may differ from others, so when you trust us with your connection and communication solutions, you get tailored services that drive down costs, increase efficiencies and make your employees more contactable and productive. Liquid Intelligent Technologies is here to help you.

OneVoice Basic - Teams Direct Routing

OneVoice Basic allows you connect your Microsoft Teams solution to the Liquid voice network to gain access to unified communications features provided by Microsoft Teams in conjunction with our voice calling rates and services. It’s a simple way for businesses to connect, collaborate and call.

SIP Trunking

SIP Trunking allows you to securely connect your onsite or hosted PBX to the Liquid voice network over your internet connect for voice calling. This will enable you to run your data and voice over a single connection. It is an efficient and affordable way to scale your business.

Voice Value Added Services

We offer value-added voice services such as call recording, telephone management solution, OneVoice for Operator Connect and Hosted Cloud PBX to name a few. This, in combination with our voice calling capabilities, helps increase efficiency so that your business is more effective. You get a distinct, fast network that is secure and reliable.


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