OneVoice Cloud
Contact Centre
A unique cloud web-based contact centre
OneVoice Cloud Contact Centre is a unique cloud web-based contact centre that provides advanced omni-channel functionality to optimise your business, increase efficiencies, productivity and drive down costs.
It’s imperative for contact centres to find the right balance between providing the best possible customer experience and keeping the service costs down. Addressing common challenges such as poor schedule adherence, low agent productivity, and no visibility of operational activities are all critical in meeting these business objectives. Our partnership with INOVO plays a critical role in helping you achieve this balance.
A modular approach – The OneVoice Cloud Contact Centre enables businesses to add channels, features and functionality as businesses grow and/or needs change. The modules are described below.
Why does your business need a cloud contact centre?
Liquid Intelligent Networks, through its partnership with INOVO, has the expertise and knowledge to cater for all contact centre requirements – customer service, sales and acquisition and collections. We focus on driving continuous contact centre optimisation to boost the customer experience, and ultimately increase efficiency and productivity.
- Reduce operational costs – Blend agents across channels and campaigns
- Boost service levels and customer experience – Improve first call resolution through intelligent routing
- Boost agent productivity by up to 80% – Improve the employee work experience and job satisfaction
- Boost sales – Automatically and in real-time identify opportunities for upselling and cross-selling
- Increase revenue – Complete more sales and boost conversion rates
- Maximise the value you derive from your data – Use insight to drive business improvements and enable strategic planning for the long term
- Reduce risk and enhance compliance – Data validation reduces human error
- Improve business agility – Adapt and respond quickly to changing business requirements
- Easy to use, consistent interface to handle all channels (interactions)
Liquid C2 is here to help you.
We understand how your enterprise needs may differ from others, so when you trust us with your connection and communication solutions, you get tailored services that drive down costs, increase efficiencies and make your employees more contactable and productive. Liquid Intelligent Technologies is here to help you.
