Voice & Collaboration
OneVoice Cloud Contact Centre is a unique cloud web-based contact centre that provides advanced omni-channel functionality to optimise your business, increase efficiencies, productivity and drive down costs.
It’s imperative for contact centres to find the right balance between providing the best possible customer experience and keeping the service costs down. Addressing common challenges such as poor schedule adherence, low agent productivity, and no visibility of operational activities are all critical in meeting these business objectives. Our partnership with INOVO plays a critical role in helping you achieve this balance.
08:30-09:30: Registration and Breakfast.
09:30-10:00: Why does your business need a cloud contact centre? Discover OneVoice Cloud Contact Centre.
10:00-10:30: Keynote address: Finally a Cloud Contact Centre Solution that can solve your customer experience.
10:30-12:30: Pick the brains of our experts.
C2 Managing Executive: Voice & Apps
CEO – INOVO
C2 Voice Product Manager