Your business may need to record calls for staff training, dispute resolution, compliance or for security reasons, The OneVoice call recording solution provides a complete flexible, scalable and affordable call recording solution hosted in the cloud.
This solution seamlessly integrates with any telephony systems, including Microsoft Teams and is fully supported on the Liquid Voice platforms.
OneVoice Call Recording
OneVoice Call Recording combines Liquid Intelligent Technologies carrier grade voice calls and call recording capabilities hosted in the cloud to ensure the following key aspects.
Call Recording
Securely captures and stores all your voice calls on our hosted platform. Call records are accessible by a company appointed administrator through a security admin portal. Call records are captured in real-time and stored in the portal for current and future access. Call Recordings are available for playback, download, and with an advanced user license can be compliantly shared to any internal or external email address that is logged on the calls activity audit trail.
Quality Assurance
With the Quality Assurance (QA) tool, A QA user can create evaluation forms, assess recordings, escalate results, and have access to generating over 35 different preloaded reports. The Quality Assurance toolset allows one to identify and resolve disputes, expertly train staff, maintain compliance and optimize the customer experience.
Voice Analytics
Gather strategic insight into your customers experience an agent interaction through our sophisticated AI Analytics tool. Analyze agent emotion and sentiment, search efficiency with keywords and key phrases (only available on MS Teams policy based recording).
Compliance
As the remote workforce grows, compliance issues are potentially on the rise. OneVoice call recording your Microsoft teams and PBX call recordings are secured. Our solution supports global regulation compliance, GDPR, PIC, SOX, FICA, POPI, FAIS to name a few.
Microsoft Teams Policy based recording
OneVoice Call recording integrates directly with Microsoft Teams to bring award-winning compliance call recording, quality assurance, agent evaluation, and AI analytics to enterprises of any scale. The call recording solution securely captures Microsoft Teams’ communications including web, desktop (Windows and Mac), mobile applications (iOS and Android), and desktop phones. OneVoice call recording for Microsoft Teams Atmos is the only Azure-based, Cloud-native compliance call recording technology directly integrated with Microsoft Teams. Our Microsoft Teams integration does not require additional on-device software or on-premise hardware. Your data is securely stored in the call recording platform hosted in the Cloud to provide a seamless Microsoft Teams integration. Atmos is offered as an easily scalable subscription-based (SaaS) model with highly flexible terms.
