As a Program Manager, you will play a pivotal role in driving project success by working closely with cross-functional teams, including engineering, design, marketing, and sales. You will ensure that our products and services meet the highest standards of quality and performance, addressing customer needs and business goals effectively.
Key Responsibilities:
Program Planning and Management:
Develop comprehensive enablement programs outlining project scope, objectives, timelines, milestones, and resource requirements.
Coordinate and manage project milestones and deliverables to ensure projects are completed on time, within scope, and within budget.
Utilize project management tools and methodologies to track project progress and performance.
Conduct regular project status meetings and provide updates to stakeholders and senior management.
Rebate Program Design and Implementation:
Develop and implement rebate programs that align with business objectives and customer needs.
Collaborate with sales, marketing, and product teams to design rebate offers that drive sales and customer loyalty.
Create clear and concise rebate terms and conditions, ensuring they are communicated effectively to customers and stakeholders.
Rebate Tracking and Management:
Oversee the tracking of rebate submissions and redemptions, ensuring accuracy and timely processing.
Utilize rebate management software and tools to monitor program performance and identify trends.
Maintain a detailed database of all rebate transactions, ensuring data integrity and accessibility for reporting and analysis.
Customer Support and Communication:
Act as the primary point of contact for rebate-related inquiries, providing prompt and accurate responses to customers and internal teams.
Develop and maintain FAQ documents, help guides, and other support materials to assist customers in understanding and redeeming rebates.
Ensure that customer service teams are well-trained and equipped to handle rebate-related questions and issues.
Financial Management and Reporting:
Monitor and manage the rebate budget, ensuring that programs are cost-effective and deliver the expected return on investment.
Prepare regular reports on rebate program performance, including redemption rates, customer feedback, and financial impact.
Analyze rebate data to identify opportunities for improvement and optimization.
Compliance and Risk Management:
Ensure that all rebate programs comply with relevant legal and regulatory requirements.
Develop and implement controls to prevent fraud and abuse of rebate programs.
Conduct regular audits of rebate transactions and processes to identify and address any discrepancies or issues.
Stakeholder Communication:
Act as the primary point of contact for all project stakeholders, ensuring clear and consistent communication throughout the project lifecycle.
Facilitate effective communication and collaboration between cross-functional teams, ensuring alignment on project goals and expectations.
Prepare and deliver project presentations, reports, and documentation to stakeholders, including executive leadership.
Process Improvement:
Continuously evaluate and improve project management processes and methodologies to enhance efficiency and effectiveness.
Implement best practices and industry standards to drive operational excellence in project delivery.
Team Leadership:
Lead and mentor cross-functional project teams, providing direction, support, and motivation to ensure high performance and project success.
Foster a collaborative and inclusive team environment, promoting open communication and knowledge sharing.
Conduct regular team meetings and one-on-one sessions to provide feedback, address concerns, and support professional development.
Product Strategy:
Collaborate with product management and engineering teams to define and prioritize product roadmaps and strategies.
Ensure projects are aligned with business goals, customer needs, and market trends.
Contribute to product vision and strategy, providing insights and recommendations based on project outcomes and customer feedback.
Data-Driven Decision Making:
Utilize data and metrics to drive project decisions and measure project performance.
Develop and track key performance indicators (KPIs) to assess project success and identify areas for improvement.
Ensure project outcomes are measurable and aligned with business objectives, providing regular reports and analysis to stakeholder.
Education:
Bachelor’s degree in computer science, Engineering, Business, or a related field. A master’s degree or MBA is a plus.
Experience:
5+ years of experience in program or project management, preferably in a technology or software development environment.
Demonstrated success in managing large-scale, complex projects from inception to completion.
Skills:
Technical Skills:
Technical background or experience in software development is highly desirable.
Leadership Skills:
Proven ability to lead and motivate cross-functional teams, fostering a collaborative and high-performance culture.
Excellent interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
Strong organizational and time management skills, with the ability to manage multiple projects and priorities simultaneously.
Analytical Skills:
Strong problem-solving and analytical skills, with the ability to make data-driven decisions.
Experience in utilizing data and metrics to drive project success and measure performance.
Adaptability:
Ability to thrive in a fast-paced and dynamic environment, managing multiple projects and priorities simultaneously.
Demonstrated flexibility and adaptability to changing project requirements and business needs.
Works collaboratively with others, building strong, positive relationships within the team and across the organization.
Customer Focus:
Puts customers at the center of decision-making, striving to exceed their expectations and deliver exceptional products and services.
